faq

FAQ

ORDERS

Choose the product/s you want to purchase, to the cart and proceed to checkout. Here is the link with instructions on how to create an account to purchase on puritycapsule.com.

After placing your order, you’ll receive an email confirming the products you selected and the order number. If you haven’t received an email within 24 hours, check the spam folder, and if nothing’s arrived, contact our Customer Service department for technical assistance.

When the order is shipped from our Atelier, we will send an email with a tracking code that will allow you to monitor the progress directly on the shipping company’s website. You can see the order status in the Private Area under MY ORDERS.

If the order has already been shipped or the order status is “confirmed”, you cannot cancel a part or all of the order, and all products will be shipped. Please wait until your order has arrived before contacting Customer Service and filing a formal request for return and reimbursement.

If you receive the wrong product, our Customer Service department will take you through the substitution or return/reimbursement process.

PAYMENTS

We accept all major credit cards, including Visa, MasterCard, and American Express, and PayPal.

Payments may be turned down for various reasons: payment information may have been inserted incorrectly, for example, credit card number, expiration date, or code. If the problem persists, consult your banking institute and/or our Customer Service department.

Choose the invoice option when checking out, and a courtesy copy with be sent with your order. A paper invoice cannot be issued after payment, and must be requested during the checkout process. To receive an invoice anytime after purchase, consult the MY ORDERS section in the Private Area, or write our Customer Service department at info@puritycapsule.com.

SHIPPING

Orders will be shipped throughout the European Union territories.

Product manufacturing times can be found on each individual product page. Once the orders leave our Atelier, shipping is generally 3 - 5 business days.

Shipping within Italy, including the islands, is 9.99€, and to other EU territories, 19.99€.

THE PRODUCT

The Puritycapsule can be placed in any space; it needs a flat surface and access to an electrical plug.

The Puritycapsule uses UV-C technology to eliminate 99.99% of the Sars-Cov2 virus and other bacterial strains. For more information, see this page.

All materials can be cleansed. Stress tests that simulated 15 years of Puritycapsule use, a total of 11.520 cycles, showed no signs of wear on a variety of materials.

No. The Puritycapsule’s dome and interior have a silver mirrored finish that evenly distributes the UV-C rays, cleansing the objects uniformly

No. The cleansing cycle has been tested by the Università degli studi di Siena, and proven to pose no photo-biological risks thanks to the patented metallisation of the dome’s interior. The Puritycapsule has an additional safety system that deactivates the disinfection cycle should the dome be disturbed or lifted during the process.

AESTHETICS AND LONGEVITY

The guarantee lasts 24 months from the purchase date. If you selected the formal invoice option, the guarantee lasts 12 months from the purchase date (refer to the General Sales Conditions, art. 13).

The Puritycapsule can be cleaned with a slightly damp soft cloth. Never use acetone, alcohol, trichlorethylene, ammonia, or any products that contain even traces of these elements to clean the lamp. Do not use powder soaps, abrasive pastes, or rough sponges or cloths to clean the dome and metallic elements. The natural and varnished metallic elements can be cleaned with a slightly damp soft cloth, then dried with another soft cloth.

TECHNICAL INFORMATION

Yes. The complimentary UV-C bulb is included, and must be installed according to the instructions within the lamp’s packaging.

Yes. The UV-C (254NM) TECHNOLOGY, 11W 2G7 – 8000 DISINFECTION CYCLES bulb can be substituted if any issues with the original bulb occur. The bulb must have the same technical parameters as stated within the original packaging.

Yes. The courtesy light can be used for decorative illumination separately from the cleansing cycle bulb.

The complimentary bulb is a G9 LED BULB (5W – 30.000 hour duration), and can be easily found on the market.